Help & FAQ
- Who is EuroCottage?
- How can I contact EuroCottage?
- Where do I find the general conditions?
- What is the role of this booking platform?
- Am I obligated to take out an insurance?
- Is the holiday home still available?
- An extra day, or a different day of arrival?
- Booking 2 or 3 weeks
- Is the property and its environment child-friendly?
- Can we take the dog with us?
- Can I smoke in the holiday home?
- Is the property suitable for elderly or disabled people?
- How does the booking of a holiday home work?
- Is my booking a definitive booking?
- Can I take an option?
- Modalities of payment
- Do I receive a confirmation?
- How do I communicate additional requirements?
Here below a summary of frequently asked questions
A lot of the questions relate to the way of booking and the information that is included in the presentation of the holiday home.
With the summary hereunder we give an explanation about the properties to select by you and about the booking request to be made by you.
EuroCottage offers since 1999 more than 63,000 holiday homes in Europe.
Through our partners Interhome, Belvilla, Novasol and Wolters TUI and a big variety of direct agreements with property owners we are able to offer you a wide-ranging selection.
For more information, please visit the "About us" page.
You can call EuroCottage on the following number: +31 (0)33 763 0877. Our opening hours are from 8.00h until 22.00h,from Monday until Friday (GMT+1).
For more information, please visit the "About us" page.
EuroCottage works as an intermediary with several partners, who all have their own general conditions. You can find these conditions, by clicking on the link “General conditions” at the foot of the booking page of a holiday home.back to top
Our booking platform is at any time an intermediary between the client and the owner of the holiday home. Hence, the booking platform solely arranges the contact to accomplish a booking, namely the rental agreement between the client and the private owner of a holiday home or tour operator.
If you have questions about the established agreement , you have to contact the respective tour operator, or the private owner.
No, you're not obligated to take out an insurance via EuroCottage. If you would find a property that you would like to rent, and at which a (cancellation)- insurance is mentioned under the heading “extra costs” and you don't want to take out an insurance, you can contact our client service at the following number: +31(0) 33 - 8877208.back to top
You check in the calender below the pictures which weeks or weekends or midweeks are still available. The periods are displayed in colour. When you go over the period with the mouse, a message appears “Click here to book”. When you click on a certain date in the calender, you will be able to make a booking for a certain period.back to top
Mainly holiday homes are rented per week. When the property is rented in the time preceding the b period you booked, it won't be possible to move in earlier. Questions about a deviating rental period ,can always be addressed to the owner of the holiday home. During holiday seasons, it is not possible. For your holidays out of season, most of the time it is possible.back to top
The rental periods are per week. If you want to book 2 weeks, you have to simply book twice and add a comment that the booking is for two successive weeks .You can write this comment in the field: “Do you still have a question/comment for the owner?”.
If it's not possible to write a comment, you can simply call the following number +31 (0)33 763 0877 to receive assistance with the booking. Normally the properties are cleaned weekly, you can also request eventually a more frequent cleaning in the field question/comment for the owner. The owner will let you know whether it's possible or not.
A property that is a part of a bungalow park with facilities such as a playground is obviously child-friendly. If you prefer more privacy, make sure that there is enough space around the property so that your children can play their hearts out. Most of the time there won't be many other facilities in the vicinity of such properties.back to top
Of course, you can take your dog with you, although there are owners who'd rather have no animals in their properties. We asked the owners to mention this. It is not always mentioned in a clear way. You can assume that if there are no such observations and the property it is a detached property, most of the time there isn't a problem. In a bungalow park with a lot of toddlers it is a different story, no matter how well-educated your dog may be.back to top
If it is not allowed, it is mentioned in the description of the property.back to top
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It is explicitly mentioned if this is the case, and you can search for such properties via advanced search.
The bookable holiday homes on the European booking platform Eurocottage.com are the property of tour operators or private owners. By selecting a property on the site, and by clicking on the desired period, you are able to make a booking request.back to top
The booking request for a holiday home of a tour operatorback to top
The booking request for a holiday home of a tour operator is instantly converted into a definitive booking by the respective tour operator. At that moment a booking confirmation is immediately mailed to you, including the details of the tour operator in case there are questions regarding the booking. Briefly, your booking request results immediately into a booking and thus into an agreement with the tour operator. A further detailed agreement of the tour operator therefore does not apply.
Booking of a holiday home of a private owner
The booking of a holiday home of a private owner is different than the booking of a holiday home of a tour operator. In this case the private owner will first check if the requested period is in actual fact available, after receiving your booking request. If the property is available, your booking is accepted. If the property is not available you will be informed asap.
Unfortunately, this is not possible.back to top
For many properties, the payment is made via credit card. With other properties you pay via a bank transfer. It depends on the amount of time between the booking and the arrival. Apart from that, there are some properties where you pay directly to the owner. If the time between the booking and the arrival is less than 3 weeks, you can only pay via credit card.back to top
Yes, you receive a confirmation of your booking request via e-mail. Next you receive a confirmation of your booking , also via e-mail.
Most of the time you also receive the invoice and the travel documents from the tour operator, within 5 working days, via normal mail. Private owners often make specific agreements with you about the deposit and the rest of the payment and the travel documents.
If you have additional requirements, if they are optionally offered in the description of the property, you can communicate them beforehand by including them as a question on the booking form.
These options are not available with every property.